At Grocart, we strive to provide our customers with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

General Guidelines:

Return Period:

• You may return most new, unopened items within 3 days of delivery.
• Some exclusions apply. Please see specific product categories below for details.

Return Condition:

• Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging.
• Change of mind not applicable

Return Process:

Initiating a Return:

• Enter our website and click on return section
• Fill the form with all the mentioned details.
• Submit the form and you will get a call back.

Return Authorization:

• After submitting the return form, Wait for instructions from our customer support team.
• Unauthorized returns may not be accepted.

Packaging Your Return:

• Include all original packaging, tags, and accessories.

Return Address:

Grocart Enterprises Pvt.Ltd

Chakupat, Lalitpur Nepal

Exclusions:

• Non-Returnable Items:
• Certain products, such as perishable goods, and personalized items are not eligible for return.
• Final Sale Items:
• Clearance and sale items marked as "Final Sale" cannot be returned.

Refunds:

• Refund Processing:
• Once your return is received and inspected, we will process your refund within 5 business days.
• Refund Method:
• Refunds will be issued to the original payment method used during the purchase.

Policy Revisions:

Grocart reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Grocart. We appreciate your trust and look forward to serving you with the best possible shopping experience.

Sincerely,

Grocart Enterprises Pvt.Ltd